Heating, Furnaces, Boilers, Water Heaters, A/C & Air Quality

First, let me say Steve is a guy who would make a great neighbor. He cares about doing the right thing and doing things well. I have hired Steve and his company to do work at my home with excellent results. I also work with Steve on a professional level. He is an excellent business man and cares about his customers and employees. A person will not go wrong hiring Steve.

- Josh Taylor

Your company recently installed a new down-draft furnace in the lower level of our home. I wanted to convey to you my appreciation for the hard work and professionalism of your two employees, Dave and Zach. They were knowledgeable, hard-working, kept a clean workplace and did a good job demonstrating the workings of the new system. They are a credit to your company.

- Edward and Janet Haffey

Steve and his employees were very personable and trustworthy and I would highly recommend his company for any kind of Heating and Air Conditioning work. It’s nice to know someone I can call and get great service when needed.

- Brad Guthrie

I want to praise the Staley Heating & Air Inc. for fine work, great value and superior customer service. Compliments to Steve Staley and senior technician Danny for providing quick and quality repair to my home’s boiler heater this week. The motor on my 30-year-old hydro-thermal furnace froze Sunday night. Monday, I contacted Staley upon referral from my plumber, Blaine Burnham, with Discount Rooter, also an excellent company, first thing Tuesday and Wednesday, Danny worked on a complicated and stubborn system for two days until it was ‘right’.

Although there were several setbacks during the job, including rusted parts and clogged lines requiring alternative solutions and considerable additional time and effort, I was charged the original ‘quoted’ price, I give extra credit for the prompt and courteous service received, a rare and appreciated asset.

I’m sure that few companies would honor their word as Staley did in light of the unforeseen problems experienced on my job. I commend Steve Staley and his staff for outstanding professional skill and request that you place this letter in their file as a token of my regard. Finally, I would hire them again if faced with another heating problem.

- Timothy Basich

We would recommend Staley Heating & Air Conditioning to anyone who has heating or air conditioning needs. Staley is honest, thorough, and knowledgeable. We wanted air conditioning in our 1930s brick, one-story Tudor-style home. We have steam heat so we were presented with the challenge of installing air conditioning without existing duct work. During Steve Staley’s initial presentation, Steve took time to thoroughly explain all aspects of the job, from equipment needed to the placement of the vents in the ceilings. He is very patient and detail oriented and always had our best interests in mind. We have found the products Staley uses to be reliable, quiet, and the best for the application. Staley’s installers are easy to work with and are true masters of their craft. The office staff is professional and polite. They did a great job! We will hire Staley Heating & Air Conditioning in the future. Thanks everyone at Staley. Keep up the good work!

- Rebecca and Douglass Kirchdorfer

I would like to extend my appreciation for the way your team executed my request to purchase and install a new Rheem furnace and air conditioning system. Your entire staff from sale to installation was a pleasure to have in my home. Tom made every effort to have the work scheduled within the time I would be available. Dave and Zach worked very hard to make sure everything was properly installed and the work area was completely clean when they finished their installation. I could not have asked for more professional installers, they were great. I would also like to thank Jan and your office staff who were so good about answering my questions and setting up the final inspections and completing my paper work. Please thank your wonderful staff for me and feel free to use my name as a reference when necessary.

- Arlene Stolte

I had Steve install a complete HVAC; he installed a 110 outlet and came for my one-year check up at no charge. I am very satisfied with the product.

- Bob Hawthorne

We first had Steve come in to look ar our boiler, which noone seemed to be able to fix. Steve got it running but also advised that it might be on its last leg. When we were ready to purchase a new heating system Steve’s bid, knowledge, and willingness to answer all of my questions in detail put him heads above all the other contractors. The installation went smooth and their attention to detail from removal, installation, and cleaning up after was welcomed. We also had Steve put a heater in our garage. After he explained the different systems available and the pros and cons of each, we went with his recommendation and we are glad we did. You will not go wrong with Steve with all your HVAC needs!

- Brian LaFlamme

Steve provided both a new boiler and a Unico AC system in our older house. Steve always followed through as issues (common in old houses) surfaced.

- Kenneth Howard

I am writing to commend Danny H., who came to our house this morning to inspect the furnace that your company installed a year ago and to make sure that the furnace was ready for the winter. Danny seemed very knowledgeable about the work, so much so that I feel truly assured that the furnace will perform well throughout the winter. In addition, he encouraged my questions and answered them in full. My husband and I are very elderly, and Danny was kind and helpful — and patient. He is, indeed, an asset to your business. I am sure that you, too, appreciate him.

- Mrs. Ivan Wescoatt

BBB Accreditation

A BBB Accredited Business since 08/13/1997

BBB has determined that Staley Heating & Air Conditioning, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business’ products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business’ product quality or competency in performing services.

- BBB Business Review

I am writing to express my great satisfaction with my recent dealings with your firm and particularly Eric Rossi as the estimator and Zach, Jarad, and Rich as the installers. When it became apparent we would need a new furnace, we invited three firms to review our requirements and prepare a bid. Of the representatives of the three firms, only Eric recognized the problem of an insufficient number of cold air returns and proposed a solution. This, plus the other information I had about Staley, suggested that your firm should be awarded the business, even though Staley was not the low bidder.

The three installers who came out to do the work were among the best of any of the trades that I have dealt with over the years as a home owner. Their work was competent and professional. The installation of the furnace and the additional cold air returns is very neat and clean, presenting a pleasing appearance which shows pride in their workmanship.

I would be glad to be a reference for Staley as so far I am very satisfied and I believe I have made the right decision to have awarded the business to your firm.

- Walter Weart

My wife an I have an old 1911 home in the Washingon park area that over recent years required the need to replace an old boiler. After much reasearch we chose Steve Staley and his company, and the result was excellent. The job was completed with the minimum of fuss, on time and in a most efficient manner. The follow-up was also excellent. We were so impressed with the Staley company, that when we decided to install air-conditioning in our old home, we requested Steve Staley and company to do this project without hesitation. Once again the job was completed on time in a most professional manner to our satisfaction, and in consequence we have no hesitation to recommend this compay’s services to those requiring heating or air-conditioning to their homes.

- Robert G. Goldie

Let this serve as my letter of reference for the excellent job your company did to install my air conditioning in July 2005. My story follows: We had no air conditioning and had hot water heat without any ductwork in our home. I had contacted several heating/air conditioning contractors over the last several years. Each of them left, unable to find a solution without compromising the architectural integrity of our home. We were told that even a swamp cooler would be difficult. After seeing a TV segment on the Unico System, I did some research. This led to a few phone calls, and a Unico System sales representative recommended Staley Heating & Air Conditioning as his contractor of choice for a consultation and installation. Steve Staley soon gave me hope that we could find a solution at last. He was meticulous in his planning and thoughtfully approached every aspect of the job. The same can be said of his staff:

• Prompt arrivals on work days
• Courteous and friendly crew
• Careful around home furnishings/property
• Kept impact to a minimum ..1
• Kept mess to a minimum, cleaned up daily
• Final cost kept to original estimate
• NO SURPRISES

The best part of this experience is the result. Our home is now cool and comfortable in all rooms. We suffer through no more “summer rituals” with attic fans, humidifiers, dirty open windows — all for limited results when 104 degrees outside! I would highly recommend both the Unico System and Staley Heating and Air Conditioning.

- Jenny Hock

I want to express to you how completely satisfied I am with the air conditioner your company installed at my property. Tom came out and bid the job. I was skeptical because I had been told a few years before that it would be very difficult to install an air conditioner in the property. Tom was an expert. He explained to me that the job could be done very efficiently without tearing out  a lot of walls by simply going through the attic. He answered all my questions and put my mind at ease. I was impressed. On installation day, the crew showed up on time, alert, and ready to go. Tom even  strapped on a tool belt and helped Dave and Zak with part of the installation. Upon completion, the job site was left very clean. Dave thoroughly explained the operation and maintenance of the air conditioner to me. I am totally satisfied and so happy with my new air conditioner. You have a fine company with many good people in your employ. I’ve done business with your company for many years and you never fail to exceed my expectations. I look forward to working with you and your company for many more years in the future.

Thank you so much!

P.S. Did I mention that I am so happy!

- Ella Coney